Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between Safety Desk ("we", "us", or "our"), the operator of Vigilo (www.safety-desk.com), and the organisation or individual ("Customer" or "you") accessing or using the Vigilo platform. By creating an account or using the platform, you agree to be bound by these Terms.

1. The Service

Vigilo is a cloud-based workplace safety management platform that includes modules for safety observations, permit-to-work, incident reporting, HIRA, inspections, legal compliance, corrective actions, training management, and performance appraisals. We reserve the right to modify, suspend, or discontinue features of the platform with reasonable notice.

2. Account Registration

• You must provide accurate and complete information when creating an account.
• Each organisation is responsible for all activity that occurs under its account.
• You must keep your login credentials secure and notify us immediately of any unauthorised access.
• Accounts are for business use only. You must not share access credentials outside your organisation.

3. Subscription Plans and Payment

Plans

Vigilo offers Free, Trial, Starter, Pro, and Enterprise subscription plans. Features and usage limits vary by plan as described on the Pricing page.

Payment

• Paid subscriptions are billed monthly in Indian Rupees (INR) via Razorpay.
• Subscription fees are due in advance and are non-refundable except as required by applicable law.
• Failure to pay may result in suspension of your account after a 7-day grace period.
• We reserve the right to change pricing with 30 days' prior notice to your registered email.

Trial

Trial accounts provide limited access for evaluation purposes. Trial period duration is as specified at signup. No credit card is required for a trial. At the end of the trial, access is restricted until a paid plan is selected.

4. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any applicable regulation
• Attempt to gain unauthorised access to any part of the platform or its infrastructure
• Upload malicious code, viruses, or any content that could harm the platform or other users
• Reverse-engineer, decompile, or attempt to extract the source code of the platform
• Resell or sublicense access to the platform without our written consent
• Use the platform to store personal data beyond what is necessary for workplace safety operations

5. Data Ownership

You own your data. All safety records, observations, incidents, and other operational data entered into Vigilo by your organisation remain your property. We do not claim any intellectual property rights over your data.

You grant us a limited licence to process and store your data solely for the purpose of providing the service to you. You may export your data at any time using the built-in CSV and PDF export features.

6. Intellectual Property

The Vigilo platform, its design, code, trademarks, and content (excluding your data) are the intellectual property of Safety Desk. Nothing in these Terms grants you any rights to our intellectual property beyond the limited right to use the platform as described herein.

7. Service Availability

We aim to provide reliable service but do not guarantee 100% uptime. Scheduled maintenance will be communicated in advance where possible. We are not liable for losses arising from temporary unavailability of the service.

8. Limitation of Liability

To the maximum extent permitted by law, Safety Desk's total liability to you for any claim arising from these Terms or use of the platform shall not exceed the subscription fees paid by you in the three months preceding the claim.

We are not liable for any indirect, incidental, special, or consequential damages, including loss of data, loss of profits, or business interruption, even if we have been advised of the possibility of such damages.

Important: Vigilo is a management and reporting tool. It does not replace the need for qualified safety professionals, site inspections, or compliance with applicable occupational health and safety laws. You remain solely responsible for workplace safety compliance in your organisation.

9. Termination

• You may cancel your subscription at any time from the Billing page.
• We may suspend or terminate your account for breach of these Terms, non-payment, or conduct that poses a risk to the platform or other customers.
• On termination, your data is retained for 30 days and then permanently deleted as described in our Privacy Policy.

10. Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated to your registered email at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the revised Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.

12. Contact